Refund policy

Thank you for choosing Dozzz. We’re committed to delivering high-quality products that support your rest and relaxation. Please take a moment to read our return policy below.

No Returns or Refunds

Due to hygiene and safety reasons, we do not accept returns or offer refunds once the Dozzz Sleep Eye Mask has been opened or used.

For clarity, we consider a product to be opened if the tissue paper seal inside the packaging has been unwrapped or tampered with. This is to ensure every customer receives a fresh, hygienic product.

Each mask is carefully inspected and packaged to meet our strict quality standards before shipping.

Faulty or Damaged Products

In the unlikely event that your item arrives damaged or faulty, we’re here to help. Please contact us at pillowtalk@dozzz.co.uk within 7 days of receiving your order.

To help us resolve your issue quickly, your correspondence must include:

• Your order number
  

• A description of the issue
  

• Clear, time-stamped photos showing the defect or damage, taken as soon as you receive the item
  
  

Please note: We’re unable to offer assistance for damage reported after the 7-day window.

Size and Fit

The Dozzz Sleep Eye Mask is one size fits all, designed to comfortably adapt to most face shapes and sizes.

We appreciate your understanding and support, and we’re always here if you need help.

Thanks for being part of the Dozzz community.